Arca Support & Help Center

Welcome to the Arca Support page. We are dedicated to providing a secure and seamless experience for clinical transcription.

How Can We Help?

1. Restoring Your Subscription

If you have upgraded to Arca Plus and have switched devices or reinstalled the app, you can easily restore your access:

• Open Arca.
• Navigate to the Settings or Upgrade screen.
• Tap the "Restore Purchases" button.
• Your Apple ID or Google Play account will be verified, and your Plus status will be reactivated instantly.

2. Exporting Your Transcripts

Arca allows you to turn your sessions into professional records:

• Open the completed session transcript.
• Tap the Export icon (Top right).
• Select Export as PDF.
• Choose your destination (Email, Files, or your EMR system).

3. Data Privacy & "Zero-Cloud" Policy

• Your audio and transcripts are processed 100% on your device.
• Arca does not have servers that store your clinical data.
• Important: Because we do not store your data in the cloud, if you delete the app or lose your phone without a manual PDF backup, your data cannot be recovered by us.

4. Transcription Accuracy

To get the best results from our on-device engine:

• Ensure the phone is placed closer to the speakers.
• Minimize background noise (fans, white noise machines, etc.).
• Speak clearly at a natural volume.

Contact Us

Still have questions? As a solo developer focused on professional tools, I am here to help. Please reach out via email, and I will get back to you as soon as possible.

Support Email: a.sahin.ual@gmail.com

Response Time: Typically within 24–48 hours.

Developer: Samet Şahin

Location: İstanbul, Türkiye